Get Support / Contact Us

The Get Support / Contact Us page helps direct you to the most appropriate support option based on what you need assistance with.

When you open the Support page, select the option that best describes your request:

• I don’t know how to do something — Help with using HirePOS features, settings or workflows.

• Something isn’t working (bug / error) — Use this when HirePOS behaves unexpectedly, displays an error, or something that previously worked is no longer working.

• Custom work (billable) — For requests such as custom templates, reports, integrations or SQL work.

• Feedback / suggestion — For ideas and suggestions that could improve HirePOS in future updates.

If you select I don’t know how to do something, We recommend using the HirePOS Assistant first. The HirePOS Assistant can help answer questions about using HirePOS and direct you to relevant information.
For more information, see https://docs.hirepos.com/en/articles/11838145

You can also access the Help Guides, open a web chat, or book a call from the Support page.

Select Something isn’t working (bug / error) when you encounter unexpected behaviour or an error in HirePOS.

If the issue is actively preventing you from working, we recommend using Open web chat first so the issue can be prioritised.

Otherwise, you can review the available self-help options. If you still require assistance, tick I've checked the help guides and/or used web chat, and I still need help, then click Next to continue with your request.

For further information, see https://docs.hirepos.com/en/articles/9499393.

For further information, see https://docs.hirepos.com/en/articles/9499905