HirePOS provides flexible options for applying customer discounts. You can define a default discount percentage for each customer, applicable across all items or limited to specific item types such as Hire, Sales, or Non-Stock items.

Additionally, HirePOS allows you to set customer-specific pricing down to the item or category level, ensuring precise control over how discounts are applied.

To create or adjust customer-specific discounts, follow these steps:

1. In the Customers (list) screen, select the customer you wish to create the specific pricing for.

2. Select the Discounts tab in the customer record.
   From this tab, you will find various options for setting up discounts for the selected customer.

Alternative Method (for item level discounts)

1. Navigate to Setup > Customers (list).

2. Click the Options button dropdown located at the top-right then choose Customer Discounts.

3. Search for a customer from the dropdown list.

In the Discounts tab, several fields allow you to control customer-specific pricing and discount rates:

For more granular control, you can apply specific discounts or set special pricing for individual items or groups of items using the Item/Group Discounts button.

Clicking the Item/Group Discounts button will take you to a screen where you can define these item-specific prices and discounts. 

For more details, refer to the Item Discounts guide: https://docs.hirepos.com/en/articles/2301761

If you utilise Selling Unit Groups, you can assign customers to a specific Discount Unit Group. When a customer is linked to a selling unit group, the Autocalc feature will automatically choose units of this group rather than the normal retail selling unit. In this sense, it is possible for example to set up Day, Day (Bronze), Day (Silver) and Day (Gold) selling units, and the relevant Gold, Silver or Bronze unit will be chosen where applicable.

For more information, refer to the Selling Unit Groups guide: https://docs.hirepos.com/en/articles/2306945

Discounts are calculated in the following priority order:

1. Discount Unit Group
   (if used, this prioritises the selling unit selected)

   Specific item fixed price and Specific item discount %
   (note that discount % and fixed price are mutually exclusive)

2. Item Group discounts
   (fixed and discount % at the item group level)

3. Item Category % discounts

4. Non-stock %, Sales %, and Hire % discounts

5. General % discounts

For an overview of which customers have discounts applied, use the report located under Reports > Customers & Quotes > Discounts by Customer. This report is located at the bottom of the reports list. It includes the Credit Limit (Cash or Account) column, the "Discount Unit Group", the % discounts, and "counts" of any item specific discounts.