Understanding Your HirePOS Subscription Billing

HirePOS subscriptions are billed monthly on a Calendar Month basis, from the 1st to the last day of each month.

This article explains how subscription charges, invoices and payments work.

• Billing Period: 1st to the last day of each calendar month.

• Invoice Frequency: Monthly, with invoices generally issued at the beginning of each month.

• Subscription Charges: Based on your HirePOS subscription plan, licensed users and any additional modules or services, as per: https://www.hirepos.com.au/pricing.html

• Billing Currency: Australian Dollars (AUD), including applicable GST.

If you start a new HirePOS subscription partway through a month, your first invoice will be prorated.

This means you only pay for the remaining days of that month, including your subscription start date.

From the following month, your subscription will be billed for the full calendar month.

If you add or remove licensed users, modules or other subscription services, your monthly charges may change.

Subscription Upgrades: If you increase your subscription during a billing month, a prorated invoice may be issued to cover the additional charges for the remainder of that month.

Subscription Downgrades: As subscriptions are billed monthly in advance, no refunds or credits are issued for downgrades during the current billing period. Any reductions will be reflected in your next monthly invoice.

HirePOS emails a Tax Invoice to all subscription customers each month, regardless of payment method.

Each email includes a PDF Tax Invoice for your records and accounting system, along with a link to view your invoice online.

If your subscription is set up for automatic payment using a stored card, your Tax Invoice will still be emailed to you. Payment will then be processed automatically over the following few days.

Please do not pay the invoice manually if you have automatic card payments enabled, as this may result in a duplicate payment.

Viewing Your Stored Payment Card

To check which payment card is stored for your HirePOS subscription:

1. Click the User icon at the top-right of HirePOS.

2. Select Subscription.

3. Open the Billing Information tab.

4. Locate the Payment Card section.

This section displays your stored card's masked card number and expiry date, allowing you to verify which card is being used for automatic subscription payments.

Manual Payments

If you pay manually, you can open your online Tax Invoice and select Pay to make a secure card payment. Other available payment methods are outlined on your invoice.

For more information about managing your HirePOS subscription and billing, see the following guides:

• Update Subscription Billing Information – Learn how to update your billing details and stored payment card.

• HirePOS Subscription Invoice History – View and access your previous HirePOS subscription invoices.

Your Tax Invoice provides a breakdown of your subscription charges, including licensed users, additional modules and any applicable credits or adjustments.

If you have questions about your subscription or billing, please contact the HirePOS support team.