Online Store Workflow

Once configured, the Online Store module allows customers to submit quote requests or place bookings online.

A typical customer workflow is as follows:

1. The customer visits your online store and adds one or more items to their cart from the available options.

2. The customer can either continue browsing for additional items or proceed to checkout.

3. Once the customer completes the checkout, a new online order is created in HirePOS, and the customer receives an email confirming their order.

4. A HirePOS user reviews the new order from the Online Store Orders screen,

5. If the order is approved, the HirePOS user sends an official quote to the customer.

6. The customer opens the quote and reviews the details.

7. The customer accepts the terms and conditions, approves the quote, and provides their signature.

8. The customer pays the applicable deposit or balance, and the job is moved to On-Hire status.

9. Once the hire is complete, the job is marked as Returned in HirePOS.

The Online Store workflow can be adjusted using the available Online Store Preferences. Optional settings include:

• Performing availability checks when adding items

• Requiring a minimum deposit percentage before checkout can be completed.

For more information, see the following guide: https://docs.hirepos.com/en/articles/2318017

HirePOS can also be integrated with some external online services through available API endpoints. However, this approach requires a more technical implementation and is only recommended for setups with exceptional requirements.

For more information, see: https://docs.hirepos.com/en/articles/2314945