Troubleshooting Login Issues in HirePOS

If you’re experiencing login issues in HirePOS, it’s usually something simple and easy to resolve. Follow these steps to troubleshoot the problem:

• Double-check your credentials: Ensure your email address and password are entered correctly. Passwords are case-sensitive, so confirm Caps Lock isn’t on.

• Reset your password:

  • Click the Forgot Password link on the login page.

  • Enter your email address and click Send Instructions.

  • If your email is registered in HirePOS, you’ll receive a link to reset your password.

• If you previously logged in with Microsoft or Google, your account may now require SSO exclusively.

• If this is the case, you will receive an email letting you know that you have tried to sign in using the wrong method

• Your HirePOS admin may also have restricted your account to SSO.

• SSO benefits: Using Microsoft or Google with multi-factor authentication (MFA) is a more secure and convenient way to log in.

• Ensure you’re signing in with the correct provider.

• To switch back to username/password login, contact your HirePOS admin. They can disable SSO for your account via Setup > Preferences > Users.

• Check with your HirePOS admin to ensure your account is confirmed.

• When invited to HirePOS, you’ll receive an email to create a password. Afterward, your admin must confirm your account and assign roles/permissions before you can log in.

• Confirm that the email/account you’re using is active.

• HirePOS admins can deactivate accounts, which prevents login.

• If your account is inactive, your admin may need to contact HirePOS Support to reactivate it. Identity verification may be required.

• Cached data can sometimes interfere with login. Clear your cache and cookies, then try again.

• Alternatively, use a private/incognito browser window to log in.

• Ensure your internet connection is stable and active. Even brief disruptions can cause login failures.

• For desktop/tablet users:

  • Use app.hirepos.com, app2.hirepos.com, or beta.hirepos.com (if you’re a beta user).

• For mobile users:

  • Use mobile.hirepos.com.

• VPNs: Some VPNs can disrupt HirePOS performance. Disable your VPN and try again on a trusted network (e.g., home or work).

• Browser extensions: Security suites, popup blockers, and anonymizers may interfere with login.

  • Disable extensions/plugins or try using an incognito/private browser window.

• HirePOS works best on modern browsers like Chrome, Edge, or Safari.

• Update your browser to the latest version or switch to a supported option.

• If logging in from a workplace or public network, firewall or security settings may block access.

• Try logging in from a different network, such as your mobile data.

• If none of the above steps work, ask your HirePOS Admin to contact HirePOS support via the online webchat available at www.hirepos.com

• Provide the following details to help troubleshoot:

  • Username/Email address for your HirePOS user account

  • Your HirePOS Account/Subscription Code.

  • Your device (e.g., PC, tablet, phone).

  • Browser and version.

  • Any error messages you’ve encountered.

This guide should help resolve most login issues quickly. If you still need assistance, don’t hesitate to reach out to HirePOS Support.