This guide will walk you through downloading, installing, and setting up AnyDesk on your Mac for remote support from HirePOS.

1. Download the HirePOS AnyDesk Client

   • Go to help.hirepos.com and download the HirePOS AnyDesk Client.

2. Open the Downloaded DMG File

   • Locate the downloaded .dmg file in your Downloads folder.

   • Double-click the file to open it.

3. Drag the AnyDesk App into Your Applications Folder

   • In the window that opens, drag the AnyDesk icon into the Applications folder.

1. Run AnyDesk from the Applications Folder

   • Open your Applications folder.

   • Double-click on the AnyDesk app to launch it.

2. Read Your AnyDesk Number to the HirePOS Support Rep

   • Once AnyDesk opens, you will see your AnyDesk number displayed on the main screen.

   • Provide this number to the HirePOS Support Representative.

     

If the HirePOS Support Representative cannot connect to your AnyDesk, you may need to adjust privacy permissions on your Mac.

1. Open System Preferences

   • Click the Apple menu in the top-left corner of your screen.

   • Select System Preferences.

2. Navigate to Security and Privacy
   (Depending on your version of Mac OS, you System Preferences may look more like one or the other of the following sets of screenshots)

   • In System Preferences, click on Security & Privacy.
     

     

   • Go to the Privacy tab.
     

     

     

3. Enable Screen Recording for AnyDesk

   • In the Privacy section, find and select Screen Recording from the list on the left.

   • If the padlock at the bottom-left is locked, click it and enter your Mac’s password to unlock it.

   • Check if AnyDesk is listed:

     • If AnyDesk is not listed, click the + button, locate the AnyDesk app in your Applications folder, and add it.

     • If AnyDesk is listed but unchecked, check the box to enable screen recording permission for AnyDesk.
       

       

   

4. Enable Accessibility for AnyDesk

   • In the Privacy section, find and select Accessibility from the list on the left.

   • If the padlock is locked, click it and enter your Mac’s password to unlock it.

   • Check if AnyDesk is listed:

     • If AnyDesk is not listed, click the + button, locate the AnyDesk app in your Applications folder, and add it.

     • If AnyDesk is listed but unchecked, check the box to enable accessibility permission for AnyDesk.
       

       

   

5. Restart AnyDesk

   • Close and reopen AnyDesk.

   • Read your AnyDesk number again to the HirePOS Support Representative.
     

     

This should resolve any connection issues and allow HirePOS Support to assist you effectively. If you encounter further issues, please contact HirePOS Support.