Book a Training Session

When using HirePOS, it’s important to understand how training and support are delivered, and who within your organisation should be accessing them.

During onboarding, key personnel within your business are brought up to speed on how to use HirePOS effectively.

For larger organisations, this typically involves two or three internal “champions” who:

• Develop and refine workflows for your business

• Become the primary point of knowledge internally

• Train other staff members within your organisation

HirePOS does not provide training to all staff members. Ongoing training for existing and new staff is the responsibility of your organisation, using your internal champions.

Training sessions booked via book.hirepos.com are intended only for these key admin users.

These sessions are designed to:

• Refine workflows as your business evolves

• Answer advanced questions

• Provide refresher training when needed

They are not general staff training sessions.

To book a session:

1. Visit book.hirepos.com

2. Select a suitable date and time

3. Enter your contact details

4. Confirm your booking

At the scheduled time, we will call you and initiate a remote screen-sharing session.

• Sessions are conducted remotely via phone and screen share

• We use AnyDesk for secure remote access

• Please ensure AnyDesk is installed prior to your session

This allows us to work through your setup together in real time.

HirePOS does not offer onsite training.

Due to the number of users and locations we support, onsite training is not practical and is not available under any circumstances.

For all other users and day-to-day staff, training should be completed using the available self-service resources:

• Help Guides: docs.hirepos.com

• Training Videos: https://vimeo.com/showcase/12031615?fl=so&fe=fs

• In-app guidance within HirePOS

Your internal champions should guide staff and ensure consistent processes are followed.

If you need assistance outside of training sessions:

Help Center
Access step-by-step articles and guides at docs.hirepos.com

Online Chat
Available in the bottom-right corner of your screen for quick assistance

Email Support
Best for detailed queries or when attachments are required

• Training sessions are for key admin users only

• Your organisation is responsible for training all other staff

• Use sessions to refine workflows and get expert guidance

• Rely on help guides and videos for day-to-day training

• No onsite training is offered