This document provides an overview of the concurrent user account detection feature in HirePOS, detailing its importance, management, guidelines, and best practices to ensure optimal system performance and security.

Concurrent user account detection is a crucial feature in HirePOS that minimizes the impacts associated with improper account usage. It prevents the same user account from being used on more than one device simultaneously. This practice is essential for maintaining system performance, data stability, audit history, and overall security.

HirePOS identifies when a new connection is made with a specific user account and disables access from other devices using the same account. A disabled connection device can regain access at the click of a button, but this will prevent any other device from using that account, ensuring that only one device uses the user account at any given time.

To ensure a trouble-free experience with HirePOS, it is essential to have an active user account for each device or user accessing the system. Each user account in HirePOS has a unique set of security settings and user preferences. User login events, both failed and successful, are logged, and any changes made against sales records are attributed to the respective user account for accountability.

In cases where multiple staff members share a front counter computer for point of sale transactions, you may create a user account for each computer, rather than each user. For example, if you have two 'front counter' computers, you will need two accounts. The front counter/point of sale computer should be logged in at the beginning of the day and logged out at the end of the day.

Ensure that you only use 'General user' roles for front counter computers, and limit their permissions to only the absolute minimum required for their use-case.

• Each person using HirePOS must have their own unique login account.

• Do not allow general users to log into the Administrator account.

• Avoid sharing user accounts or logging into the same account on multiple devices.

• Ensure that each user account is logged into only one device at a time.

It is important to adhere to the recommended user account practices to maintain the security and reliability of your data and comply with HirePOS Terms of Use.

Each month, your user count is calculated based on the number of active users in your system. Inactive users are not included in user charges. Depending on your plan, certain types of users may be included without additional charges.

If you exceed the allowed number of active users in your plan, you may be migrated to a higher-tier plan or charged extra for additional users. It is crucial to manage user accounts efficiently to optimize system performance and security.

If you have active users set up that you no longer require, you can make these user accounts inactive by navigating to Setup > Preferences > Users, selecting a user you wish to make inactive, and selecting "Make User Inactive" from the option menu in the top right. By making a user inactive, they will not be counted when calculating your user charges on your next bill.