HirePOS Subscription & User Pricing Calculations

This document provides detailed information on user management in HirePOS.

Each HirePOS user account is unique and includes its own security settings, access permissions and user preferences.

Login activity, changes to sales records and other actions are recorded against the user account being used. This provides an activity history and helps identify which user or device performed an action.

As a general rule, every person using HirePOS should have their own user account. The main exception is a shared front-counter computer used for point-of-sale transactions.

Where multiple staff members use the same front-counter computer, they do not need to sign in and out of HirePOS individually for each transaction.

Instead, create a dedicated user account for each front-counter computer and leave that account signed in on that device throughout the day.

For example:

• Front Counter 1

• Front Counter 2

• Sales Counter

• Workshop Counter

Each front-counter device must have its own unique HirePOS user account. The same front-counter account should not be used simultaneously on multiple computers or devices.

Activity performed on a shared front-counter computer is recorded against the front-counter user account. To identify the individual staff member using the shared device, enable the Staff PIN feature. Staff simply enter their personal PIN before completing a transaction, allowing HirePOS to record both the front-counter device and the staff member responsible.

Staff who require access away from the shared front counter, or who need individual permissions and activity tracking, should use their own personal HirePOS user account.

A HirePOS user account should only be actively used on one computer, tablet, phone or browser session at any one time.

This applies to both personal user accounts and shared front-counter accounts.

For example, the Front Counter 1 account should remain signed in only on the Front Counter 1 computer. A separate account should be created for Front Counter 2 or any other shared device.

Using the same account simultaneously across multiple devices may cause sessions to conflict and makes it difficult to determine which device or person performed an action.

The number of active HirePOS users is calculated each month. Users marked as inactive are not included in the active user count.

Depending on your subscription plan, some restricted user types, such as delivery-only or signature pad users, may be included without counting as standard users.

Each HirePOS subscription plan includes a specified number of active users. Where the included user allowance is exceeded, the subscription may be moved to a higher plan or additional user charges may apply.

The Super Admin feature is designed for organisations that operate multiple businesses or maintain multiple HirePOS subscriptions.

Instead of creating a separate administrator account for each HirePOS subscription, a single Super Admin account can be granted access to multiple businesses.

From within HirePOS, the Super Admin can easily switch between authorised businesses without needing separate usernames and passwords for each subscription.

• One Super Admin account can be linked to multiple HirePOS subscriptions.

• The user can switch between authorised businesses at any time.

• The Super Admin can only be signed in to one business at a time.

• Each business retains its own independent data, settings, users and security permissions.

This provides a simpler and more secure way for owners, managers, accountants, support staff and consultants to administer multiple businesses from a single account.

A Super Admin licence is charged at 50% above the standard HirePOS user licence.

For businesses that require access across multiple HirePOS subscriptions, a Super Admin licence is typically more cost-effective than maintaining separate administrator accounts within each business.

The Super Admin feature is ideal for:

• Businesses operating multiple companies or branches under separate HirePOS subscriptions.

• Franchise owners managing multiple locations.

• Group administrators responsible for several businesses.

• External accountants, bookkeepers or consultants authorised to access multiple client databases.

• Internal support or management staff who regularly work across multiple HirePOS subscriptions.

• User Accounts (Overview)

• Inviting New Users

• User Roles & Permissions

• Understanding Staff vs Users