This guide explains how to change your HirePOS login password. This applies to users who sign in with a HirePOS password rather than using a Single Sign-On (SSO) option such as Microsoft or Google.

To change your password:

1. While logged into HirePOS, click the User icon at the top right of the app.

2. Select Change Password.

3. Enter your Current password.

4. Enter your New password.

5. Re-enter your new password in Confirm new password.

6. Click Update to save the new password.

Your new password must:

• Contain at least 12 characters.

• Not contain whitespace characters.

• Include at least 3 of the following 4:

  • One uppercase letter.

  • One lowercase letter.

  • One number.

  • One special symbol.

When you change your password, HirePOS automatically revokes any browsers that were previously marked as trusted.

If two-factor authentication (2FA) is enabled for your login, you will therefore need to complete the 2FA verification process the next time you sign in, including on a browser that was previously trusted.

This helps protect your account after a password change.

If you have forgotten your password, it cannot be retrieved. Instead, use the Forgot password link on the HirePOS login screen or beside the Current password field on the Change Password screen to reset it.

Microsoft or Google sign-ins: If you sign in using your Microsoft or Google account, your password is managed by that provider. The HirePOS Forgot password process does not reset your Microsoft or Google password.

If you receive the following message when attempting to change your password:

"An error occurred when attempting to change the password. Please contact support."

This may indicate that the Current password entered is incorrect.

If you cannot remember your current password, use the Forgot password option to reset it instead.

For improved account security:

• Use a minimum of 12 characters.

• Include at least 3 of the following 4: an uppercase letter, lowercase letter, number, or special symbol.

• Consider using a long, memorable passphrase.

• Use a password that is unique to your HirePOS account.

• Avoid personal information such as names, birthdays, or phone numbers.

• Never share your password by email, text message, or other unsecured methods.

• Do not reuse your HirePOS password for other services or systems.

For added convenience and security, you can also consider signing in with your Microsoft or Google account instead of using a traditional password.