MYOB - "Something went wrong and we couldn't connect the app"

When connecting HirePOS to MYOB Business, you may occasionally see the following message on the MYOB connection screen:

“Something went wrong and we couldn't connect the app. Try again later.”

This error can occur intermittently during MYOB's authentication and connection process. In most cases, no changes are required in HirePOS.

MYOB now requires the MYOB user authorising the connection to have Administrator access to the selected MYOB business.

When prompted by MYOB:

1. Sign in using an MYOB Administrator account.

2. Select the correct business.

3. Click Connect to authorise HirePOS.

If your MYOB user does not have Administrator access, an MYOB administrator will need to update your access or complete the connection.

If the error appears on the secure.myob.com page after clicking Connect, the connection has not yet been returned to HirePOS. The error has occurred during MYOB's authentication and consent process.

The issue is generally temporary and may work normally on a subsequent attempt.

We recommend:

1. Wait approximately 30 minutes.

2. Open the MYOB Exporter from HirePOS again.

3. Sign in to MYOB if prompted and click Connect again.

Logging out of both HirePOS and MYOB before trying again may also help, but is not normally required.

There is generally no need to change your HirePOS accounting settings, remove the integration, or repeatedly reconfigure the connection.

If the connection works on one attempt, fails on another, and later works again, simply retry later. This intermittent behaviour can occur within MYOB's connection service.

Contact HirePOS Support if you have been unable to connect for a prolonged period, such as across multiple days, despite using an MYOB Administrator account.

If contacting Support, please include a screenshot of the error with the browser address bar visible. This helps identify whether the error is occurring within MYOB's authentication process or after control has returned to HirePOS.