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FAQs

Why is my On-Hire Invoice called a "Contract"?

When an invoice is On-Hire, the value is subject to change, for example, if the customer was to return early or late, or otherwise incur extra charges. The price given to a customer at the start of t…

Updated 1 month ago by Brad mills

Why are There Four Date Fields on Sales Records?

Hire works quite differently to conventional retail, as it it very dynamic and subject to change. As such, HirePOS requires more than just an invoice date. Booked From/To Dates: Are an estimate of wh…

Updated 5 months ago by Brad mills

Can I restore a Deleted Sales record?

If you've deleted a Sales record (Quote, Booking, Invoice ect), you can check what was on the record before it was deleted, and who it was deleted by. It is not possible to 'undo' a deletion directly…

Updated 6 months ago by Brad mills

Controlling Invoice Numbers

HirePOS automatically increments the invoice number for new quotes bookings and invoices to the next number after the highest previously entered one. For example, if you have invoices in your system…

Updated 6 months ago by Tim

Automatically attaching Invoice PDFs to emails | the "View" Button

If you are here, you are probably looking for the answer to a question like: "How can I make HirePOS automatically attach a PDF to every email". "Why do I have to manually click 'Include Invoice Atta…

Updated 6 months ago by Tim

HirePOS Security & Reliability Statement

Security Approach. Innercircle Technology Pty Ltd is committed to following industry best practices for privacy and security of your business data. Your data is stored securely using Microsoft Azure…

Updated 7 months ago by Shayne Cooper

Why have my bankfeeds stopped working?

Although uncommon, occasionally we see customers experience connection issues with their bank feeds. The cause is usually simple, and easy to rectify. Common causes include: Passwords changed at the…

Updated 10 months ago by Tim

Why are fields getting auto populated with data?

Occasionally, you may see suggestions to autofill address fields, or Customer details. This is usually your web browser, making suggestions based on information you've inputted on other websites. To…

Updated 10 months ago by Brad mills

I'm not Seeing an Option on the Menu Strip?

If you've enabled some modules in HirePOS, but you cannot see any options for it, please try the following: 1. Module not enabled. Double check that you have the module enabled in Setup > Preferences…

Updated 10 months ago by Brad mills

What Device do we Recommend for a Signature Pad in HirePOS?

Any tablet or touchpad device will suit you for HirePOS as there are no special requirements. Usually, you will get the touchpad device logged into a Signature only user. You can find out how to do t…

Updated 10 months ago by Brad mills

Why aren't my Payment Terms working?

If you've attempted to setup payment terms , but it is not automatically calculating the invoice due date for you, it is most likely because you have only typed into the payment term field, rather th…

Updated 10 months ago by Brad mills

Undo a Dispatch or Return

If you have accidentally dispatched (put on-hire) or returned a hire that you did not intend to, you will need to reverse that action. Undoing a Dispatch (put On-Hire). Depending on how you have put…

Updated 10 months ago by Tim

What to do when a customer over pays

In a situation where a customer has overpaid their invoice, you have a few avenues to resolve the situation. Refund the customer, as per this help doc. If the customer has other outstanding invoices,…

Updated 11 months ago by Brad mills

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