Undo a Dispatch or Return
If you have accidentally dispatched (put on-hire) or returned a hire that you did not intend to, you will need to reverse that action.
Undoing a Dispatch (put On-Hire)
Depending on how you have put your job on hire, there are differing ways to un-do the process.
If you have put a date in the "Hired From" field.

If you have simply put the job on hire by putting a date in the Hired From date field in your Sales Record (or by pressing the Copy or Now buttons) you can simply:
- Remove the Hired From date from the field by selecting it, and pressing backspace or delete on your keyboard.
- Remember to press Save when complete.
If you have used the Sales > Dispatch tool
In this case, your invoice and all of the items on it will have a Hired From date assigned, and there is an extra step you will need to undo the dispatch.
- Navigate to the Invoice in question
- Uncheck the option in the banner below the Hired From/To Dates labeled Retain existing 'Item' Hire dates when Invoice Hire dates are altered.
(This makes all the line items follow the master dates at the invoice level) - Remove the Hired From date from the field by selecting it, and pressing backspace or delete on your keyboard.
- Press Save
Undoing a Return
If you have inadvertently returned a hire that is still out, or recorded a partial return using the Sales > Returns tool, you can undo this by:
If you have returned a whole invoice by populating the "Hired To" Field
If you have simply returned the whole job by putting a date in the Hired To date field in your Sales Record (or by pressing the Copy or Now buttons) you can simply:
- Remove the Hired To date from the field by selecting it, and pressing backspace or delete on your keyboard.
- Press Save.
If you have recorded a (partial) return using the Sales > Returns tool
If you have used the Sales > Returns tool, you may have recorded a partial return, which will not be altered unless you uncheck the relevant setting first.
- Navigate to the Invoice in question
- Uncheck the option in the banner below the Hired From/To Dates labeled Retain existing 'Item' Hire dates when Invoice Hire dates are altered.
(This makes all the line items follow the master dates at the invoice level) - Remove the Hired To date from the field by selecting it, and pressing backspace or delete on your keyboard.
- Press Save