If Bookings or Invoices are overpaid the balance will show on the Invoice page as a red Negative value and the Receive Payment button will instead show as Refund Payment.
How to refund a payment
- Edit the booking or invoice.
If the booking/invoice is overpaid the balance will show as Refund Due, with a negative value.
- Click the Refund Payment button.
- The refund amount will show as the amount due to be refunded.
Overwrite the default refund amount if necessary.
- Check the Method and Account are correct.
- Click Save New (or Save & Receipt or Save & Preview if preferred).