Speed & Performance Issues

HirePOS runs on multiple application servers, and workloads are shared efficiently across these servers. We monitor the server metrics regularly and also have alert triggers set to notify us of any excessive metrics such as CPU and memory usage. Before asking us to investigate any performance issues at the server end, we ask that you first run some tests from your end (the web browser end).

  1. Are you using the production app?
    Firstly, check the URL (website address) in your web browser. It should begin with https://app.hirepos.com/ Or if you are using the Beta app to test out some new features before we make them 'live' then the website address may begin with https://beta.hirepos.com/
    If you are using our secondary Beta site, which begins with https://beta2.hirepos.com or any other variation; these sites run on limited resources and may be subject to performance issues.
  2. Check your Internet Speed
    Your internet speed will have a dramatic affect on application performance. Click the link below to run an Internet speed test. Any results under 10Mbps are not satisfactory and you should have your Internet connection tested by your local technician or upgraded to a faster plan. Obviously the faster the Internet speed the better, and you need to make a decision with your Internet Service Provider on the best plan to fit within your budget.
    https://speedtest.telstra.com/
    This is just an example provider, i.e. Telstra. Your ISP may have their own Speed Test site that can test your connection more accurately, however the above site should give you a good indication.
  3. Check your computers CPU & Memory usage
    For Windows Desktop PC's, use the CTRL+ALT+DEL keys to show the lock screen, then click on Task Manager to open.
    Example screenshot of Task Manager:
    For other devices, consult the relevant documentation for the device.
    Any CPU or Memory Usage above 90% could be a potential cause of your performance issues. Please consult with your local technician and have your computer checked over.
  4. Browser Extensions and Security Software
    It is becoming more and more common for security suites like MacAfee and AVG to include browser extensions and extra tools to help block tracking and maximise your privacy online. These tools, however, can interfere with the workings of web applications, significantly slowing them down or preventing them from working altogether.
    If you have a security suite like this, consider 'white-listing' HirePOS, or using another web browser without the extension enabled specifically for HirePOS (for example, if you use Chrome for most things, consider using Edge for HirePOS without the anti-track extension enabled)
  5. Unnecessary Double Booking Checks
    If you have a lot of invoices, or are frequently in and out of the invoice screen for accounting purposes, you may find the time taken to perform a double booking check is slowing your day down. In this case, you might consider disabling automatic double bookings checks when you load the invoice screen. Double booking checks can still be easily performed by clicking the refresh button on the double booking tab of the invoice screen.
    You can disable automatic double booking checks by navigating to Setup > Preferences > Restrictions and enabling Manual double-booking check only


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