HirePOS Additional Users

How many user accounts do I need?

Each user account has a unique set of security settings and user preferences. Information regarding user login events (failed or successful) are kept, and any changes made against sales records are logged against the user account so that you know who made the changes.

Every person that is using HirePOS must have their own unique login account, except in the case of 'front counter' computers where multiple people share the same computer at point of sale. In this scenario, different staff are not logging in and out of HirePOS before they make a sale. The specific point of sale computer should be logged in for the day, and then logged out at the end of day. You should set up a user account for each front counter computer, for example Front Counter 1, Front Counter 2, etc.

Do not allow general users to log into your Administrator account. Each user should have their own user account, and each 'front counter' computer should have it's own user account.

Any given user account should only be logged into one device at any one time. Do not allow users to share your account, or be logged into the same account on multiple devices. There is a risk of the second user being kicked out of their session without notice.

Usage other than the above is not supported. Such practices can severely compromise the security and reliability of your data, and breach the HirePOS Terms of use.

How are number of users calculated?

Billable users are calculated by averaging over the month the number of user accounts that are using the system each day. We do not charge based on the number of user accounts that you have set up. We charge based on usage.

For example

You may have 3 different users log in on one day, 2 different users log in on another day, 4 different users log in on another day, and so on.

These numbers are averaged out over the month to calculate an average number of users for the month.

It doesn't matter how many times that user logs in that day. It is calculated on how many different users logged in, i.e. unique users for the day.

Say the average user count works out to 1.33 for the month, then that's a 1 user charge. If it works out to be 1.5 or more then it will increment to the next number, so 1.5 average will be a 2 user charge. 2.45 will be a 2 user charge. 2.75 will be a 3 user charge, and so on.

You can see a full summary of our prices at https://hirepos.com.au/pricing.html

Will I be charged for users that haven't logged in?

In any case, you are always charged for the first user at minimum, as per https://hirepos.com.au/pricing.html.

Many subscriptions in other cloud systems will charge on the number of users you can set up. For example, a 5 user license. So you can only set up 5 users max, otherwise you move to the next pricing bracket. Regardless of whether these users are actually using the system or not, you pay for a 5 user license.

With HirePOS, you only pay for what you use. You can set up as many users as you like to have access to the system, however you are only charged based on the users that are actually logging into and using the system. This is a very fair pricing method that works to your benefit.

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