Online Store (Confirmation Emails)

When an online store order is completed and submitted, an email is sent to your nominated business email address, and a separate email is sent to the customer who submitted the order.

Your Notification Email

The email sent to your business email is system generated and cannot be customised. However you can specify the email address the notification is sent to via the following steps.

Note: You must be a HirePOS Administrator user to perform these actions.

  1. Go to Setup > Preferences > Online Store > Checkout tab.
  2. Enter the preferred email in the Your Notification Email box.
  3. Click the Save Changes button.

If no email address is specified, then notification emails will be sent to the email address entered in Setup > Business Details.

Customer Notification Email

To set up a custom email notification to the customer, you must first set up an email template as per Other Email Templates. You can name the email template anything you like, e.g. Online Store Confirmation.

  1. Go to Setup > Preferences > Online Store > Checkout tab.
  2. Select the email template template from the Customer Notification Email dropdown towards the bottom.
  3. Click the Save Changes button.

This template will now be used to send a confirmation to the customer's email address they entered on checkout.

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